Order & Returns

Place an order;

You may add all your desire items into your shopping cart.

Follow these instructions;

To order as a guest (without the use of an account) simply click on the shopping cart and then proceed through Checkout. Next enter shipping information for how many products are being shipped along with their prices/values etc.

Once this has been completed successfully go ahead and check out by hitting “Place Order” after filling out the necessary billing data such as credit card number or other payment.

Conformation order Online;

The Sales Order Summary email is your assurance that we have received and processed an order. If you do not receive this, please contact Customer Services at +923001115344.

Offline store pickup;

Unfortunately, we do not offer the offline service at this time.

Place orders over the phone or through messengers;

We can take your order by calling us at +923001115344 and we also accept messages! Please provide a brief description of what products are needed, as well as color and size preferences.

Sales Order Summary;

A sales order summary is essentially an email sent to you within one hour of placing your order that confirms it and tells me how many items were purchased! If there’s no such message in my inbox, check the junk or spam folder; however, call customer service at +923001115344.

Order Return/Exchange Policy

Our customer care team will help you an exchange or return any purchased item for free because we believe our customers are our first priority. If you have any questions about your purchase we assist you on a single click.

Validity of days for return or exchange;

You can exchange or return your purchase within 30 days of delivery. If you need to return an item and have proof of purchase we will cover the cost of shipping.

Proof of Purchased;

Just bring proof that you bought it, like an original receipt from when we shipped or an email with confirmation numbers.

Conditions for Valid exchange;

All items are qualified for exchange if they have been unused, all tags attached and packed in their original condition. In addition to this a valid reason needs be given such as being defective or incorrect size provided by customer service when requesting an exchange so we can process your request quickly. Similarly, the Products That we delivered to you in delivery box such as shoes, Women’s collections, and men’s wear that are delivered in garment bags Must be Returned with their real packaging with the product.

Process of Exchange;

The Exchange Process at closet deal normally takes 5-7 working days to complete. The customer has to submit the original invoice along with the original product. All tags must be original of the exchange product. After Order detail verification if the product qualifies for an exchange we will do an exchange if the exchange order amount is less than from original order then we give a coupon code to against the extra amount for instant purchase or future purchase from Romeroot, if exchange amount is higher from original order then the customer will be paid cash on delivery. In case our reverse pickup services are not available then the customer has to self-ship the product via any reliable courier. We will reimburse the courier charges.

Shipping Policy

Our team serves you with the fastest delivery across Pakistan. We will try our best to deliver your actual order as fast as possible as a valued customer, we want you to know that shipping is our top priority. If for any reason your order did not arrive or arrived wrong Product please contact us at support@Romeroot.com as soon as possible so we can resolve the issue immediately. We make sure to deliver the exact item to you as shown in the photos with quick delivery across Pakistan. Whenever an item was shipped within 24 hours it will reach its destination within 1-3working days depending upon location and Logistic source.

Shipping Charges at Romeroot

Shipping Charges at Romeroot is Rs. 199/- for delivery in overall Pakistan.

1. If the order is canceled, lost, or un-delivered to your preferred location, we will refund the complete order amount including the convenience fee if paid online.

If the Customer returns an order delivered, the order Shipping Fee will not be refunded